The High Needs Client

We all have them. The client whose needs threaten to swallow us whole. The client who is never satisfied..or appears not to be.
In our experience the needy client is all too often a client in pain. At times they have suffered devastating loses, have addictions and find the journey as they await their trial too great a burden to bear.
It has been my experience that what is needed for such a client is to allow them to have access to an individual who can truly listen to them and if necessary refer them to specialists. Law firms fill their office space with other lawyers or legal assistants and clerks, but if they are truly committed to assisting their clients and not merely putting them through the legal machine, then law firms should consider hiring social workers or as in my case, chaplains with substantial training in counselling to assist their vulnerable and needy clients.
It is often the case that once the client feels appreciated and believes that someone is listening the needy behaviour will vanish as they begin to work with you in a meaningful way.

Karine Langley, Ph.D., Director of Therapeutic Solutions, Crystal Criminal Law